Refund & Returns
We strive to ensure that your shopping experience with us is seamless and enjoyable. However, we understand that there might be instances where you need to return a product. Please read our return policy carefully to facilitate a smooth return process.
Conditions for Return:
Damaged or Defective Products:
If the product arrives broken or damaged, we will gladly accept the return. Please notify us immediately upon receipt of the damaged item.
Original Condition:
Products can only be returned if they are in their original condition and packaging. We cannot accept returns for products that have been opened or removed from their original packaging.
Fragrances:
Please note that perfumes cannot be returned if the packaging has been opened or tampered with.
Return Process:
-
Contact Us: Notify us of your intention to return a product due to damage or defects within a reasonable timeframe.
-
Approval: Once your return request is approved, we will provide you with instructions on how to return the product.
-
Return and Shipping: You will be responsible for shipping the product back to our warehouse. The cost of return shipping will be borne by the customer.
-
Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return conditions. If approved, we will process your refund or exchange.
Refund:
Upon approval, we will initiate a refund to your original payment method. Please allow a certain number of days for the refund to be processed, depending on your payment provider.
Contact Us:
If you have any questions or concerns regarding our return policy, please contact our customer support team for assistance.